ColdBet Privacy Policy

At ColdBet, we take your privacy seriously and are committed to protecting the personal data you share with us. This ColdBet Casino privacy policy explains what information we collect, how we use it, and the rights you have regarding your personal data. By using our platform, including any coldbet login session, you agree to the practices described below.

Who We Are

ColdBet is operated by Game2Net B.V., a company registered in Curaçao (registration number 163111), under license OGL/2024/296/1093 issued by the Curaçao Gaming Authority. Payment processing is handled by our wholly-owned subsidiary, Megabond LTD, registered in Cyprus. When you create a cold bet account or use our cold bet casino login, you are entering into an agreement with these entities regarding the handling of your data.

Information We Collect

We collect several categories of information to provide and improve our services. Our ColdBet casino platform gathers data at registration, during gameplay, and throughout your use of our website and mobile applications.

• We collect identification data such as your name, date of birth, address, and government-issued ID when you complete coldbet register verification
• We gather contact details, including your email address and phone number, used for communication and account recovery
• We record financial information related to coldbet deposit and coldbet withdrawal transactions, including payment method details
• We track your gaming activity, including games played, stakes, and use of any coldbet bonus or cold bet bonus code
• We log technical data such as IP address, device type, browser, and operating system when you access our coldbet app or cold bet app
• We may collect cookies and similar tracking technologies to understand how you interact with our coldbet casino

How We Use Your Information

We use the information we collect for legitimate business purposes, including account management, fraud prevention, regulatory compliance, and improving our services. Our ColdBet team processes your data to verify your identity, process coldbet withdrawal requests, apply any coldbet no deposit bonus or coldbet free spins, and personalize your experience across our coldbet slots and coldbet live casino sections.

• We use your data to confirm eligibility for promotions, including any coldbet promo code offers
• We process transactions and verify payment sources to prevent fraud and money laundering
• We send you service-related communications, and with your consent, marketing material about new cold bet bonus opportunities
• We analyze gameplay patterns to support our loyalty programme and responsible gaming measures
• We retain records as required by our Curaçao Gaming Authority license and applicable financial regulations

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Where we rely on consent, for example for marketing emails about a coldbet bonus code, you may withdraw this consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our services.

• We share data with payment processors, including Megabond LTD, to facilitate coldbet deposit and withdrawal transactions
• We share information with identity verification providers to comply with KYC requirements
• We may disclose data to regulatory authorities, law enforcement, or auditors when legally required
• We share limited data with game and live providers to deliver content through our coldbet casino app
• We may use third-party analytics and marketing tools to understand user behavior on our site

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and support secure sessions when you use your cold bet casino login. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality, including access to your coldbet app account.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, or misuse. Our security department can be reached at security@cold.bet for any concerns regarding account safety or suspicious activity related to your coldbet login credentials.

• We encrypt sensitive data transmitted through our platform
• We restrict internal access to personal data on a need-to-know basis
• We monitor our systems for unusual activity and potential breaches
• We require identity verification before processing sensitive account changes or coldbet withdrawal requests

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Transaction records related to coldbet deposit and withdrawal activity may be retained for extended periods, and payment-system checks may take up to 180 days in certain cases.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to respect these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise these rights, you can contact us at complaints@cold.bet, and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions

Our services are not available to residents of Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire, and Saba. Access from Cyprus may also be restricted. If you access our coldbet casino from a restricted jurisdiction, we may be unable to process your data or provide services, including blocking your cold bet login.

Blocked Accounts

If your account is suspended or blocked for any reason, we retain relevant data for compliance and dispute resolution purposes. You can reach our dedicated team regarding blocked accounts at block@cold.bet.

Children's Privacy

Our services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware of it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our coldbet casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to us through the following channels:

• General support: support-en@cold.bet
• Security concerns: security@cold.bet
• Complaints and suggestions: complaints@cold.bet
• Blocked accounts: block@cold.bet
• Marketing inquiries: marketing@cold.bet

We also offer LiveChat support available 24/7, along with Telegram, Instagram, Facebook, and X channels, so you can always reach our ColdBet team with privacy-related questions.