ColdBet Terms and Conditions

Welcome to ColdBet Casino. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agreed to be bound by this document. If you do not agree with any part of these terms, you must not use our platform.

About Our Operation

At ColdBet, we are operated by Game2Net B.V., a company registered in Curaçao under registration number 163111, with its registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad. Our payment processing is handled by Megabond LTD, a wholly-owned subsidiary registered in Cyprus (HE 444355), located at 25 Voukourestiou Str., Neptune House, Zakaki, 3045 Limassol. We operate under a licence granted by the Curaçao Gaming Authority (CGA), license number OGL/2024/296/1093. Our ColdBet Casino platform is licensed to offer casino games and sports betting services to eligible players internationally.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Here at ColdBet, we require every player to complete the coldbet register process honestly and accurately, providing true personal details. We reserve the right to request identity verification documents at any stage, and we may suspend or close accounts that fail to meet our verification standards.

We do not accept players from Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire, Saba, and we advise that access from Cyprus may also be restricted by local law. It is your responsibility to confirm that online gambling is legal in your location before you attempt coldbet login or deposit funds.

One Account Policy

Our policy permits only one account per player, household, IP address, or payment method. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses or winnings.

Deposits and Withdrawals

We accept a wide range of currencies, including AED, USD, EUR, CAD, INR, BDT, PLN, and over 100 additional fiat currencies, along with popular cryptocurrencies such as Bitcoin, Ethereum, Tether, and others. Our minimum coldbet deposit requirement is €1, rising to €10 for our welcome bonus and €5 for casino reload offers. The minimum coldbet withdrawal amount is €1.

We do not accept cash or cheque deposits, and a service charge applies to BTC deposits. Withdrawals are generally processed back to the original payment method; where several deposit methods were used, we split withdrawals proportionately, and in certain cases we may require a bank transfer instead. Our withdrawal limits are set at €10,000 per day, €30,000 per week, and €100,000 per month. Before approving any withdrawal, we require that your total stakes equal the sum of your deposits at odds of at least 1.1.

All withdrawal requests are processed 24/7 by our team. Our KYC verification typically concludes within 72 hours of document receipt, though video verification may take up to 5 working days, and in rare cases, video documentation review may extend to 14 working days. Payment-system checks may, in exceptional circumstances, take up to 180 days. Once approved, cashouts are generally completed within 7 business days, depending on the payment method selected.

Bonuses and Promotions

We at ColdBet offer a generous coldbet casino bonus package to new players, including our Casino Welcome Package worth up to €1,500 plus 150 free spins, spread across your first four deposits. Our coldbet free spins and coldbet bonus code offers are subject to wagering requirements of 35x the bonus amount, to be completed within 7 days of activation, with a maximum bet of €5 while wagering is active.

Free spins are credited only after the related cash bonus has been fully wagered, and each subsequent bonus becomes available only once the previous one has been cleared. Withdrawing funds before claiming your next deposit bonus will cancel that offer, applicable from the second deposit onward. ColdGames bets count double towards wagering requirements, with exceptions for Blackjack and most Ladder games. Certain titles, including PF Dice, PF Roulette, Crash, and Minesweeper, are excluded from wagering contribution entirely.

Our ColdBet casino no deposit bonus offer currently consists of 60 free spins on Era of Jinlong, subject to standard terms. Our cold bet bonus code promotions, reload offers, and tournament prizes are detailed within our promotions section and may change periodically at our discretion. Cryptocurrency deposits are not eligible for most bonus offers, including the welcome package and reload promotions.

Loyalty Programme

Our casino cashback loyalty programme consists of 8 levels, starting at Level 1 (Copper) and advancing through Experience Points earned by wagering. Cashback ranges from 5% to 11% on net losses, paid without wagering requirements within 1-7 days depending on your level. Our top-tier VIP status includes exclusive offers, dedicated support, and rakeback calculated on all bets. This programme is not available to players using cryptocurrency accounts.

Games and Fair Play

Our ColdBet Casino library features more than 6,000 slots, over 600 live games, and 8,000+ titles overall, supplied by leading studios including Pragmatic Play, NetEnt, Play'n GO, Evolution, and many others. All games available through our coldbet casino platform use certified random number generators and undergo regular independent testing to ensure fairness. We do not guarantee uninterrupted access to any specific game and reserve the right to modify our game library at any time.

Responsible Gambling and Account Restrictions

We are committed to promoting responsible gambling among our players. You may request deposit limits, self-exclusion, or a temporary account suspension at any time by contacting our support team. We reserve the right to suspend accounts showing signs of problem gambling behaviour or suspicious activity, including potential fraud or bonus abuse.

Our Liability and Disclaimers

We provide our services on an "as is" basis and do not guarantee that our platform will be free of errors, interruptions, or technical faults. To the maximum extent permitted by law, we disclaim liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new services, or operational requirements. Continued use of our coldbet casino account after changes are published constitutes your acceptance of the revised terms. We encourage you to review this page regularly.

Contacting Us

If you have questions regarding these terms, our coldbet casino login process, or any aspect of our services, our support team is available 24/7 via live chat, email, and social media channels including Telegram, Instagram, Facebook, and X. You can also reach us at support-en@cold.bet for general enquiries or complaints@cold.bet for formal complaints.